Thursday 26 April 2018

FedEx, helpful as never

I received an e-mail from FedEx this morning to announce delivery of a package. It contains a very interesting tip:








FedEx, in its ever-continuing search of 'Quality Assurance', 'Customer Care' and 'Enhancing the User Experience', does not disappoint: there is no "Preparing for Delivery" to be found anywhere. Hence, the helpful tips don't seem all that helpful. 

I can't help but wonder who the expertologist is who came up with this. Maybe this genius should be told that not all customers appreciate this type of entertainment of searching and hunting for well-hidden information.

Contacting FedEx customer service turned out to be a waste of time that provided no answer: the FedEx system insisted I am in India, even though I am in Toronto, Ontario, Canada.

Their agent had to transfer me from the Indian customer service to the Canadian one, but did not reveal the location of these 'helpful tips'. The Canadian agent was equally unhelpful. I am guessing that these helpful tipes don't exist or that I am not interesting enough to be told.

Either way, I wasted my time and that is one thing I really do not need to do these days. I am not bored and also not in need of entertainment or 'busy-ness'.

Just to be sure, I looked on Google:








As a result, I am guessing these helpful tips don't exist. How unsurprising.

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